Business Intelligence: Imagine that you need to make a decision that should impact your corporate finances. Thanks to the logs projected on the screen, you can observe business data, understand insights, and deliberate confidently. This is a typical scenario that characterizes Business Intelligence (BI). The manager needs to access several documents in a business without…
The Customer Success team’s primary mission is to ensure customer success through customer-company interactions. Therefore, CS professionals accompany the customer throughout the after-sales process, from implementation to customer support, in addition to making contacts for solving problems, obtaining feedback, and encouraging upselling and cross-selling if there is an opportunity and need. In addition, the CS…
Google Cloud: In the digital age, the use of cloud platforms is nothing new. However, the search for these solutions increased during the pandemic, opening a new space in the digital revolution, reinventing business, and accelerating the digital transformation of companies. In the current scenario, those who do not migrate at least part of their…
Betting on new technologies is a way to increase your business sales. The focus of these innovations is to make routines easier while still working on solving problems. However, staying informed about new technologies, working differently, and highlighting your brand are necessary. If your company is not part of this universe, it’s time to move…
The metaverse concept emerged as a trend that global financial companies quickly adopted to bring the physical and digital worlds closer together. Thus, managing to facilitate and change previously known processes and habits. In this way, it is expanding its functions and operations in the most diverse branches and companies, reaching from a company of…
A company with a technological advantage can differentiate itself from the competition and gain consumers’ trust. And we all already know what a loyal customer means: cost reduction and guaranteed revenue, right? With the wide range of similar products and services available on the market, having quality has already become something basic. Today, the new…
Business Management: It is a fact that technology has been advancing in the most diverse segments of society, facilitating, through the automation of activities, manual procedures. This has helped institutions expand in the market, mainly due to its increase in productivity. IT in business management assumes a fundamental role in the search for ways to…
The automation of IT processes helps companies increase their productivity, reduce costs, eliminate waste, mine the data that support decision making, and have room for scalability. With the advent of digital transformation, it is no longer possible to work without using this tool. The sum of these factors from using automation culminates in more planned…
Service Desk: Digital transformation is giving technology an increasingly important role in business results. This makes the IT industry and its resources as a whole demand special attention. After all, you must closely manage several processes and platforms to keep your business running smoothly. That’s why the presence of the service desk grows more and…
