The Customer Success team’s primary mission is to ensure customer success through customer-company interactions. Therefore, CS professionals accompany the customer throughout the after-sales process, from implementation to customer support, in addition to making contacts for solving problems, obtaining feedback, and encouraging upselling and cross-selling if there is an opportunity and need. In addition, the CS…
Betting on new technologies is a way to increase your business sales. The focus of these innovations is to make routines easier while still working on solving problems. However, staying informed about new technologies, working differently, and highlighting your brand are necessary. If your company is not part of this universe, it’s time to move…
The metaverse concept emerged as a trend that global financial companies quickly adopted to bring the physical and digital worlds closer together. Thus, managing to facilitate and change previously known processes and habits. In this way, it is expanding its functions and operations in the most diverse branches and companies, reaching from a company of…
Business Management: It is a fact that technology has been advancing in the most diverse segments of society, facilitating, through the automation of activities, manual procedures. This has helped institutions expand in the market, mainly due to its increase in productivity. IT in business management assumes a fundamental role in the search for ways to…
The automation of IT processes helps companies increase their productivity, reduce costs, eliminate waste, mine the data that support decision making, and have room for scalability. With the advent of digital transformation, it is no longer possible to work without using this tool. The sum of these factors from using automation culminates in more planned…
Service Desk: Digital transformation is giving technology an increasingly important role in business results. This makes the IT industry and its resources as a whole demand special attention. After all, you must closely manage several processes and platforms to keep your business running smoothly. That’s why the presence of the service desk grows more and…
Business Planning: You are launching a product, and cheering for it to be a bestseller usually doesn’t work. There are so many offers on the market that your product may go unnoticed by your target audience. Based on this, commercial planning arises, aiming to optimize companies’ sales results. Thus, the planning of each company will…
Sell Online: Regardless of your area, sales management is essential to keep your company’s health stable. Therefore, several sales strategies were created to help you, the manager, carry out this process. In addition, we can highlight that with the advancement of technology in the market, the sales and administration channels have become increasingly varied. Thus,…
From the perspective of new developments in the productive sector, integration into the company is much more than introducing new employees to the company’s culture and its teams separately. To integrate is, in essence, to collectivize – to make distinct elements part of a coherent whole. In the industrial sector, integration is a complex process…
